Responsible Gaming
Gambling Should Be Entertainment
At exib.co.uk, we are committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase losses or attempt to recover money through further gambling.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble. By accessing Grosvenor casino services through exib.co.uk, you confirm that you are of legal age to gamble in your jurisdiction. We take age verification seriously and reserve the right to request identification at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate a gambling problem:
- Spending more time or money on gambling than intended
- Continually chasing losses to try to recover money
- Hiding gambling activity from friends, family, or healthcare providers
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Using gambling to escape from problems or negative emotions
- Borrowing money or selling possessions to fund gambling
- Experiencing relationship, work, or financial problems due to gambling
- Failing in attempts to cut back or stop gambling
- Gambling with increasing amounts to achieve the same level of excitement
- Neglecting personal, professional, or educational responsibilities
Self-Help Tools & Features
Grosvenor casino, via exib.co.uk, offers various tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic notifications during gameplay reminding you how long you've been playing and how much you've wagered
- Session Time Limits: Automatically end your gaming session after a predetermined time
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling for a period you choose
- Account Closure: Close your account if you wish to stop gambling entirely
To access these tools, log into your account or contact Grosvenor customer support for assistance.
Support Organizations
If you are struggling with gambling, help is available. The following organizations provide free, confidential support:
United Kingdom
- GamCare: Free support, advice, and information for problem gamblers and their families. www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme for online gambling in Great Britain. Allows you to self-exclude from all online gambling operators in one place. www.gamstop.co.uk
- National Problem Gambling Clinic: NHS specialist treatment services available on referral. Contact your GP for more information.
International Support
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - Gambling Helpline: 0800-0040040
If You Need Help
If you or someone you know is struggling with gambling, please reach out for support immediately. There is no shame in asking for help, and professional support services are confidential and available 24/7.
Remember: Gambling should only ever be entertainment. If it is causing harm to you or your loved ones, seek help today from one of the organizations listed above.
For more information about responsible gambling, visit GamCare or speak to a member of the Grosvenor customer support team.